Privacy Policy: Your Data, Our Commitment

TopMay (Wuhan) International Supply Chain Co., Ltd. ("TopMay," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.topmayglobal.com (the "Site") or otherwise engage with our global trade consulting, China sourcing, and supply chain solutions.

This policy applies to all information collected through our website, contact forms, email communications, WhatsApp business inquiries, and other digital interactions with TopMay International. It does not apply to third-party platforms or services linked from our site.

TopMay International practices minimal data collection. We only collect information that you actively and voluntarily provide to us through direct interactions.

A. Information You Voluntarily Provide

Information Category	Examples	Purpose
Contact Information	Full name, business email, phone number, company name, country of operation	Respond to inquiries, provide quotations, deliver trade consultations
Inquiry Details	Products of interest, sourcing requirements, volume estimates, destination markets	Match with appropriate suppliers, prepare accurate proposals
Communication Records	Email correspondence, WhatsApp messages, form submissions, call logs	Maintain service continuity, document client preferences
Business Information	Company registration details, import/export licenses (shared during onboarding)	Compliance verification, customs documentation

B. Information Collected Automatically (Cookies)

When you visit our website, we use standard cookie technology to collect:

• Essential Cookies: Session identifiers, security tokens, and preference settings necessary for website functionality
• Analytics Cookies: Anonymous usage data including pages visited, time spent on site, referral sources, and browser type (Google Analytics)
• IP Address: Collected temporarily for security and geolocation of inquiries

C. Information We DO NOT Collect

• No sensitive personal information: We do not request or store financial data (credit cards, bank accounts), government IDs, health information, or biometric data
• No automated profiling: We do not engage in automated decision-making or profiling activities
• No third-party data purchasing: We never purchase personal information from data brokers
• No account creation: Our website does not support user accounts, therefore no password storage

TopMay International uses the information we collect solely for legitimate business purposes directly related to our global trade services:

Limited disclosures occur only in the following strictly necessary circumstances:

• Verified Suppliers: With your explicit instruction and only the minimum information required to facilitate product sourcing (company name, contact person)
• Logistics Partners: Shipping address, receiver contact information, customs declaration data—only for shipment execution
• Legal Authorities: When required by Chinese courts, customs authorities, or regulatory bodies under applicable law
• Professional Advisors: Lawyers, accountants, consultants bound by confidentiality obligations

Before any disclosure, we require third parties to agree in writing to maintain the confidentiality and security of your information and use it only for the specified purpose.

As a global trade solutions company serving clients in 45+ countries, your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

When we transfer personal data from the European Economic Area (EEA), United Kingdom, or other regions with adequacy decisions, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Binding corporate rules where applicable
• Explicit consent for specific transfers
• Necessary transfers for performance of our service agreements

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by PRC law.

After retention periods expire, your information is securely deleted or anonymized for analytical purposes.

Depending on your jurisdiction, you may have certain rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@topmayglobal.com. We will respond within 15 business days as required by PIPL. Identity verification may be required.

Under the Personal Information Protection Law of the PRC, you specifically have the right to:

• Know and decide on the processing of your personal information
• Restrict or prohibit processing of your information
• Access and copy your personal information held by TopMay
• Request correction of inaccurate or incomplete information
• Request deletion when processing violates laws or agreements
• Withdraw consent at any time (does not affect prior lawful processing)
• Lodge complaints with Chinese regulatory authorities

Our website and services are intended for business professionals and commercial entities engaged in international trade. TopMay International does not knowingly collect personal information from individuals under the age of 18. There is no age restriction on our website, but our services are commercial in nature.

If we become aware that we have inadvertently collected personal information from a minor without verified parental consent, we will take steps to delete that information promptly.

TopMay International implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

While we implement these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any identified vulnerabilities.

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this page. Your continued use of our website and services after any changes indicates your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Privacy Officer:

For general inquiries about our global trade solutions, please use our contact form or WhatsApp channel.